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Micromuse unveils Business Service Management Solution

Posted by editors itwnet     March 8, 2005     16 views    
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Automated analysis and advanced integrations with other management tools enable comprehensive realtime service management.


Micromuse, a provider of realtime business and service assurance software announced its comprehensive business service management (BSM) solutions for realtime service visibility and assurance. Micromuse now delivers a mix of capabilities required to achieve end-to-end service visibility, from the top-level dashboard view to the underlying data access, instrumentation, modeling and impact analysis that enable effective service assurance.
Micromuse's BSM solution provides a single management interface from which organizations are able to assure business service availability and performance. The solution automatically discovers business service infrastructure and its dependencies, builds and maintains a service dependency model, and provides automatic configuration of agents for detailed application and system monitoring. Patented adapter technology allows for realtime collection of business indicator, dependency, status, and transaction information from virtually any data source, including ERP and CRM systems, configuration management databases (CMDB), element management systems (EMS), and custom applications.

Automated analysis and advanced integrations with other management tools enable comprehensive realtime service management, troubleshooting, service-level tracking, and reporting from a realtime BSM dashboard. This unique ability allows users to quickly identify true service outages, prioritize response and troubleshoot problems more quickly.

Press release