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Achieving Service Excellence by Leveraging ITSM and Six Sigma

Posted by editors itwnet     March 10, 2004     5 views    
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Can Six Sigma help promote and enable ITSM?

This free whitepaper from RLConsulting explains how Six Sigma can help promote and enable ITSM since Six Sigma has a widespread adoption and is proven to provide benefits that can be expressed in financial terms.