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Much ado about ITIL

Posted by editors itwnet     April 24, 2008     10 views    
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Do you believe that the use of ITIL either already has or soon will enable you to make a significant improvement to your management processes?

Steve Taylor and Jim Metzler of Network World surveyed 176 IT professionals and conducted interviews with seven of them. The survey respondents were asked if their organization has an IT service management process like ITIL in place or intends to adopt such a process within the next twelve months. The majority of respondents (62%) indicated that their organizations do have such a process in place. Of those respondents who do not, a similar percentage (63%) believe that their organization will put such a process in place within the next twelve months. Read more>>