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itSMF-USA questions the quality of ITIL exams

Posted by editors itwnet     April 30, 2005     10 views    
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In a recent letter to their members, the president of itSMF USA questioned the quality of ITIL examinations by foreign bodies

Lawrence J. ?Butch? Sheets, President, itSMF USA, recently stated "Certification training has typically come from sources outside the U.S. and the examinations have also been produced and marked outside the U.S. This has created some challenges for U.S. candidates for certification because of language differences and in some cases, overall quality of the format of the questions. In many instances, the questions seem to be ambiguous and confusing."

These ideas might be fed by the fact that European countries are many years ahead of the US in the field of ITIL & ITSM. The US is obviously not in the lead here, and foreign bodies dictate the ITIL platform. But it might be wise to realize that the US community will have to go through the standard learning cycle, although it is expected that this will not take as much time as it did in Europe. After all, the lessons learned in Europe are being exported by European companies all over the world, helping other countries through their learning cycles at much higher speed.

Currently, all ITIL examinations are provided by ISEB and EXIN. These two bodies have aligned their exams to provide a standardized test. Both are active in many parts of the world. In North America there are some local agencies that represent EXIN/ISEB, like CSME and Loyalist College.

The itSMF International has obviously recognized the demand for a local management of ITIL exams, since it will recommend a structure for exam agencies and exam bodies under the governance of the International Certification Management Board (ICMB) for each national chapter that wants it. The itSMF USA Certification Chair and committee are reviewing the opportunity to develop such a local exam agency, or to partner with an exam board to improve the quality of the current exams and case studies.

This development seems to reflect the idea that chances of ITIL-v3 becoming a true global standard will fade away, unless it will be managed centrally with a firm hand. The planned upgrade of ITIL to be ISO20000 might be critical in this perspective.