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News Center

mirka tzilivakis
in News Center - January 3
Cybersecurity: vulnerabilities and the human factor. Training and knowledge against cyber threats need to be addressed in order to protect the enterprise.
Featured
wouter hoeffnagel
in News Center - November 29, 2017
“Ik zie de term DevOps met regelmaat voorbij komen. Wat is uw mening over ITIL & DevOps? Of is het wellicht ITIL vs. DevOps?”, vraagt Wilco Veuger, ITIL Consultant bij Stichting De Opbouw, in de LinkedIn groep ITIL & ITSM tools.
Featured
wouter hoeffnagel
in News Center - November 15, 2017
Hoe communiceert uw organisatie over changes die impact hebben op meerdere teams? Dit vraagt Brenda Garza Alarcon, Change Manager bij Rackspace, in de LinkedIn groep ITIL Change Managers.
alejandro debenedet
in News Center - November 9, 2017
Blockchain can change the way we handle IT services, says Rob Akershoek, Solution Architect at Shell. In an article on LinkedIn Pulse, Akershoek explains how IT management can benefit from blockchain technology. The article was shared by Akershoek in the...
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wouter hoeffnagel
in News Center - October 23, 2017
Het probleem met een traditionele applicatiestack is dat iedere nieuwe applicatie in de praktijk het vermogen van de organisatie om op toekomst vraag te reageren verminderd, aangezien meer en meer resources worden besteed aan het onderhouden en verdedigen...
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wouter hoeffnagel
in News Center - October 16, 2017
Wat zijn uw praktische ervaringen met security incidenten en hoe bent u hiermee omgegaan met het oog op SLA’s, problem management en change management? Dit vraagt Ravi Sankar Velamuri, Associate Project Director bij Cognizant Technology Solutions, in de L...
alejandro debenedet
in News Center - September 22, 2017
We will be visiting Mexico as planned for the SDI17MX event. The planned event will happen at a time that all Mexico and Mexico City is in distress. We hope to contribute in a way by supporting the local community of IT professionals to come back to norm...
Alejandro Debenedet
in News Center - September 20, 2017
In a recent event at Maynooth University in Ireland, Alejandro Debenedet introduced to the audience the benefits of the joint venture between ITWNET and IVI.
alejandro debenedet
in News Center - August 28, 2017
ITWNET together with IVI Research have developed a completely new training and certification framework that will allow the IT professional to grow its knowledge and contribute to its organization's teams so as to be able to move forward in the Digital Tra...
wouter hoeffnagel
in News Center - April 28, 2017
There are five major cloud infrastructure service providers that are growing more rapidly than Amazon Web Services (AWS). However, AWS as market leader remains well ahead of the field with a worldwide market share that is holding steady at around 33%.&nbs...
wouter hoeffnagel
in News Center - April 26, 2017
Oracle today announced that it has signed an agreement to acquire Moat, the fastest-growing digital measurement cloud company. Moat will join Oracle Data Cloud, which uses data and analytics to enhance media for leading marketers and publishers. The combi...
realwire enquiries
in News Center - April 26, 2017
64 per cent of remote workers don’t feel micromanaged 73 per cent believe their company has a good flexible work policy 58 per cent would spend less time in an office environment London, 26 April 2017: Maintel, the fast-growing provider of managed comm...
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Global Topics Highlights

alejandro debenedet
in Business & IT - September 16, 2017
That’s all folks! Said the cartoon character and, well, that is the end of this series of blogs about how to use business service design concepts in practice. The proof of the pudding is in the eating. So, reach out and start. Designing, that is; t...
alejandro debenedet
in Business & IT - September 16, 2017
    Getting your information from phase 3 Cycle three is as the Beatles suggested, all about merging the transactions and domains in a service design statement so that everyone gets the candy they asked for in the initial discussions. And if ...
alejandro debenedet
in Business & IT - September 16, 2017
Phase four: Don’t let me be misunderstood Phase four is the creation of a single, unambiguous, clearly understood Service Design Statement. No misunderstandings are allowed, no ‘interpretations’, no wiggle room. Service Design thinking...
alejandro debenedet
in Business & IT - September 16, 2017
Halfway done What we hear you cry?? Only halfway??? Well, depending on how complex the programme of work is, and how often you have to beat up the people that propose instant technology solutions, your ‘Agile’ approach might be nowhere near h...
alejandro debenedet
in Business & IT - September 16, 2017
We are all in the gutter, but some of us are looking at the stars Pepys, Wilde, Marcus Aurelius and G B Shaw. All of them great diarists (the bloggers of the written word), but where are they now? Dead, actually. So, there is no way you can prove that t...
alejandro debenedet
in Business & IT - August 29, 2017
Senior Responsible Owners are people too. Think about how often they throw themselves into their pillows weeping because no one listens to them. Or don’t; it won’t change the outcome which is that they must focus on the Policies that have dri...
Alejandro Debenedet
in Business & IT - August 29, 2017
You could have it so much better…… Sang Franz Ferdinand after reading Collaborative Business Design. Or at least they might have done if they were using IT to design their next album. They would have read that in general the BSD approach di...
alejandro debenedet
in Business & IT - August 29, 2017
Phase three: Analysis and synthesis Sang Pete Burns in 1985, just after he created the first BSD blog. Which by an amazing coincidence is as true as a presidential tweet. After the preparation, you can start in earnest about doing the real job: designing...
alejandro debenedet
in Business & IT - August 29, 2017
Using Business Service Design Well, we did say that IT professionals are from Alpha Centauri, but let’s face it, how many businesses or business services are not driven by IT, integrated with IT entirely dependent on IT and being entirely capable o...
alejandro debenedet
in Business & IT - August 28, 2017
Aligning services with the strategic programmes of the enterprise The result from a BSD session should be a design description encapsulated in the SDS which is as absolutely unambiguous. From a business point of view you must have all of the business inf...
alejandro debenedet
in Business & IT - August 28, 2017
Strategic thinking to understand organisations and services they offer Understanding the need for a new or adapted business service requires strategic thinking. You need to understand not only operations but also strategic principles, the business model,...
alejandro debenedet
in Business & IT - August 28, 2017
Welcome to a series of blogs about business service design (BSD), and for those attracted by the prospect of bikini girls (or machine guns) then please either listen to the Cramps or find a white supremacist website. For those keen to learn how to get to ...
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